30 days, if you have not completed the course

You may request a full refund within 30 days of enrolling, provided you have not completed the course.

A course is complete once a certificate has been issued. At that point the course has been delivered, your completion has been reported to the state where applicable, and the transaction is finished. A refund is not available after a certificate has been generated.

What “not completed” means

You can have started a course and still be eligible. You can have worked through most of it and still be eligible. What ends eligibility is the certificate, because that is the point at which you have received everything you paid for.

How to request a refund

Contact us with the course name and the date you enrolled. We will confirm receipt and process an approved refund to the original payment method, usually within five to ten business days. How quickly it appears on your statement is up to your bank.

Packages

A package is refundable on the same terms as long as no certificate has been issued for any course it contains. Once a certificate has been issued for any course in a package, the package is no longer refundable, because the courses inside it were enrolled and delivered individually.

After 30 days

Refunds are not available more than 30 days after enrolment, regardless of how much of the course you have completed. If something has gone wrong, contact us anyway – a policy is not a substitute for dealing with a real problem, and we would rather hear about it.

Technical problems

If you cannot access a course because of a fault on our side, contact us. We will fix it, and if we cannot, we will refund you regardless of the timings above.